"Surface Pro Stuck on Windows Logo - Causes & Solutions"

Updated by

Sherly 

Updated on April 26, 2024

Are you encountering issues with your Microsoft Surface getting stuck on the Windows login screen? If so, it can be incredibly frustrating. No matter how long you wait, the Surface continues to show the Windows logo after you press the power button.

Here, tools will provide some working fixes that potentially resolve your issue. Don't hesitate to share these fixes with other users who will need them.

Automatically Fix Surface Pro Stuck on Windows Logo Translation: автоматически исправить зависание Surface Pro на логотипе Windows

If you're not a tech-savvy individual seeking a quick solution to fix your Surface Pro getting stuck on Windows, the Partition Master Tool can come in handy. This is an advanced and trustworthy third-party software. Its intelligent and advanced boot repair feature can swiftly resolve your Surface Pro booting issue. The tool's research and development team has improved the product algorithm by studying various issues to effectively tackle boot problems and other errors.

To learn how to use this tool and run the advanced boot repair feature to resolve the Surface Pro Stuck on Windows Logo issue, follow the steps below carefully.

Step 1. Launch AOMEI Partition Assistant after connecting the external drive/USB to your computer. Go to "Bootable Media" and click "Create Bootable Media."

Step 2. Choose an available USB drive or CD/DVD and click "Create." You can also burn the Windows ISO file to the storage media.

Step 3. Connect the created bootable drive to the new computer and restart the computer by pressing and holding F2 or Del to enter the BIOS. Then, set the WinPE bootable drive as the boot device and press F10 to exit.

Step 4. Restart your computer and enter the WinPE interface. Next, open the tool Partition Master and click on "Boot Repair" under the "Toolkit" option.

Step 5: Select the system you want to repair and click "Repair."

Click "Repair".

Step 6. Wait a moment, and you will receive a notification that the system has been successfully repaired. Click "OK" to finish the boot repair process.

Aside from converting partition formats, tools Partition Master can also perform the following tasks to fix other boot errors:

Translate the following into English: -
• Resolve Surface Pro black screen
- One-click to change the boot order -
• Unlock Surface without a password
- Fix boot loop on Dell/Lenovo/HP laptops -
• Boot From NVMe SSD
- Boot Samsung/Acer/Toshiba laptops from USB - Repair various boot issues on laptops and desktops

Don't miss this tool – install it to fix your boot issues.

Also read: Surface Won't Turn On

Solutions to Fix Surface Pro Stuck on Windows Logo

Now, the question is how you can address this issue. Don't worry; we will present you with the five most effective and tested solutions to successfully resolve your problem. Follow each fix and associated steps carefully.

Fix 1: Wait While Updates Are Installing

If your Surface Pro is stuck on the Windows logo, it could be due to installed updates. Typically, significant updates can take around 20 minutes, so in such instances, we advise you to wait for the updates to install successfully.

How to Fix Surface Boot Loop - 100% Working Solutions

Are you unable to reach the login screen on your Surface Laptop? Does your Surface keep getting stuck in the boot process? Follow this simple guide to fix the Surface Boot Loop with this 100% effective solution.

Fix 2: Perform a Hard Reset on Surface Pro

A hard reset on your Surface Pro can successfully resolve the issue. To carry out this process, follow these steps:

Step 1. Press and hold the Power button on your Surface Pro device for at least 30 seconds until your device has turned off.

Step 2. Press and hold the Volume Up and Power buttons together for 15 seconds.

Step 3. After 15 seconds, release the buttons and wait up to 10 seconds.

Step 4. Now, press the Power button to turn on your Surface device and check if it boots up properly. This will also help determine if the issue has been resolved.

There are some boot issues related to other PC brands; check them out if necessary:

Fix 3: Run Automatic Repair

Running Automatic Repair effectively resolves the Surface Pro Stuck on Windows Logo issue. To carry out this process, follow these steps:

Step 1. Press the Shift key and click on the Restart button to open the recovery screen.

Step 2. Select the Troubleshoot option, and then click Advanced options.

Step 3. On the Advanced Options page, select the Automatic Repair option.

Automatic Repair for Windows PC

Windows will try to diagnose and fix any issues preventing your Surface from starting.

If you can't find Automatic Repair in the Advanced options, you can force Windows to shut down while it's trying to boot. Repeat this several times, and Windows should initiate Automatic Repair.

Also Read: Windows 10 Startup Repair Not Working Translation: Also Read: Windows 10 Startup Repair Not Functioning

Fix 4: System Restore

If your Surface Pro is stuck on the Windows logo, you can promptly resolve the issue by performing a System Restore. To proceed with this method, ensure that you back up all your crucial data beforehand for safety precautions. Follow the steps below: 1. Shut down your Surface Pro completely. 2. Press and hold the Volume Up button. 3. While holding the Volume Up button, press and release the Power button. 4. Release the Volume Up button when you see the Surface logo appear. This will boot your device into the Advanced Startup options. 5. Select your preferred language and keyboard layout, then click "Next." 6. Click on "Troubleshoot." 7. Choose "Advanced options." 8. Click on "System Restore." 9. Follow the on-screen instructions to select a restore point. This should be a point in time when your Surface Pro was functioning properly. 10. Complete the system restore process. It may take some time to finish. 11. Once the restoration is done, your Surface Pro should start normally, hopefully without the Windows logo issue. Remember that a System Restore may not always solve hardware problems. If the issue persists, consider seeking professional assistance or contacting Microsoft support.

Step 1. Boot into Advanced Recovery using a Bootable USB.

Step 2. Under Troubleshooting > Advanced options, locate System Restore.

Advanced options for system restore in Windows

Step 3. Click on it, and it will launch the System Restore Wizard.

Step 4. Choose the date when you know the PC was working fine, and restore.

Your PC might restart several times, and the time this takes will depend on the size of the restore. It's recommended that you don't turn off or restart your PC while this is happening.

Also read: Fix Surface Laptop Black Screen issue here!

Fix 5. Reboot Surface via Bootable USB

Rebooting your Surface can also effectively resolve the Surface Pro Stuck on Windows Logo issue. You can accomplish this using two methods, involving the Volume Down and Volume Up buttons. For more detailed information on how to boot your Surface from a USB, click on this link: How to Boot Surface from USB.

Upon venturing into the solution segment, it's crucial to comprehend why the Surface Pro is trapped on the Windows logo. Let's delve into this in the subsequent part.

Why Is Surface Pro Stuck on Windows Logo?

When Windows starts up, it loads and verifies numerous files, including those related to security. Although rare, problems with any essential files being missing or corrupted can cause the Surface Pro to become stuck. Here are some common reasons for this issue:

Corrupted system files

According to experts, system file corruption is a prime cause of the Surface Pro stuck on the Windows Logo. Windows looks for boot files; if it cannot find one, it will keep loading and, after a long time, result in a BSOD.

Incorrect BIOS settings or outdated BIOS

If your PC's BIOS is not updated or has incorrect settings, it can lead to a Surface Pro getting stuck issue. Microsoft enables you to update the BIOS on Surface devices directly from within Windows.

Motherboard/Software Errors

The report also indicates that this issue typically arises when there is an error with the Motherboard or software. This is a problem that can only be resolved by an authorized service center.

Share these reasons that might cause Surface Pro freezing issues on social media to help more users.

Conclusion

This post offers five effective and optimal solutions to address the Surface Pro getting stuck on the Windows logo issue. We advise trying all our methods and exploring which one works most effectively for you.

Surface Pro Stuck on Windows Logo FAQs

Here, we have addressed some commonly asked questions. If you have concerns that match those listed here, this section may be highly relevant to you.

1. Why is my Surface Pro stuck on the logo?

If your Surface Pro is stuck on the logo, it could be due to corrupted system files, outdated BIOS, or software issues. We recommend using recovery software or the built-in advanced recovery options.

2. How do I resolve the issue where my Microsoft Surface Pro 7 gets stuck on the Windows logo and then turns off?

To perform a reset, press and hold the volume-up button and the power button together for at least 15 seconds, then release both. Alternatively, you can use a USB Recovery Image to fix the issue where your Microsoft Surface Pro 7 is stuck on the Windows logo and won't turn off.

3. What to do when your Surface Pro is stuck on the loading screen? If your Surface Pro is stuck on the loading screen, try the following solutions: 1. **Soft Reset**: Press and hold the power button for about 20 seconds to shut down the device. Then press it again to turn it back on. 2. **Safe Mode**: If the issue persists, start your Surface Pro in Safe Mode to troubleshoot potential software problems: - Press and release the power button to turn off your device. - Connect your Surface to a charger, if possible. - Press and hold the Volume Up button while connecting the Surface to a power source with the USB-C or Surface Connect cable. - Keep holding the Volume Up button until you see the Windows logo, then release it. - Your Surface should start in Safe Mode. 3. **Update Drivers and Software**: Once in Safe Mode, check for any available updates for your Surface Pro's drivers and firmware through Device Manager or Windows Update. 4. **System Restore**: If updates don't help, perform a System Restore to a point before the issue occurred: - Open "Create a restore point" in the Control Panel. - Click "System Protection," then "System Restore." - Follow the on-screen instructions to choose a restore point and proceed. 5. **Windows 10/11 Refresh or Reset**: If a System Restore doesn't work, consider refreshing or resetting your Surface Pro: - Go to "Settings" > "Update & Security" > "Recovery." - Under "Reset this PC," choose "Get started." - Select either "Keep my files" (Refresh) or "Remove everything" (Reset) and follow the prompts. 6. **Professional Assistance**: If all else fails, contact Microsoft Support for further assistance or take your Surface Pro to an authorized repair center.

"To fix the problem, you can do a hard reset on your Surface Pro by holding down the Volume Up and Power button for 15 seconds. A hard reset won't delete the operating system or any apps, it just resets the hardware to clear any temporary issues."