How to Resolve HP Laptop Stuck on HP Screen | 10 Effective Methods

Updated by

Sherly 

Written by

Cici 

Updated on April 24, 2024

"For over a year, I've been using my HP Pavilion without any issues. However, when I attempted to turn on my laptop today, I encountered a problem where it wouldn't initialize properly. It got stuck on the HP logo screen. Despite numerous attempts to restart it, the laptop consistently freezes at the HP logo, leaving me uncertain about the root cause of this issue."

Many owners of HP laptops have encountered the issue where their HP laptop gets stuck on the HP screen upon startup. Typically, individuals are unaware of how to address this problem. If you are facing the same issue and seeking a viable solution, this article is tailored for you. Discover 10 practical remedies to resolve this issue. Furthermore, tools have outlined the most frequent reasons why your HP laptop might be frozen on the logo screen.

How to Fix HP Laptop Stuck on HP Screen

This section presents ten practical solutions, along with step-by-step guidelines to simplify the process. We have included actual images for better comprehension.

1. Fix 1: Remove All Connected Devices
2. Fix 2: Attempt a Power Reset
3. Fix 3: Run Windows Startup Repair
4. Fix 4: Reset Graphics Card Drivers
5. Fix 5: Repair System Files
6. Fix 6: Perform HP Hardware Diagnostics Tests
7. Fix 7: Reinstall RAM
8. Fix 8: Restore BIOS
9. Fix 9: Boot in Safe Mode
10. Fix 10: Try the Boot Repair Utility

Next, we'll provide step-by-step guides for each solution. If you find this tutorial helpful, please click the buttons and share it to assist more people.

Translation: Fix 1: Remove All Connected Devices

Ensure that no external storage devices are connected to your HP laptop. Occasionally, the operating system may recognize an external device as a boot source, causing the computer to get stuck on the screen displaying the HP logo. Disconnect all connected devices and restart your laptop.

See Also: Windows 10 Stuck on Welcome Screen

Fix 2: Perform a Power Reset

A power reset can assist in eliminating unnecessary files to rejuvenate the memory. It clears any glitches that might be hindering the laptop from starting up. Here are the steps:

Step 1: Shut down your laptop and unplug the charging adapter.

Step 2: Remove all detachable accessories, including the battery (if removable).

Step 3: Hold the "Power" button for 12 to 15 seconds.

Step 4: Insert all peripheral devices and turn on the laptop.

Check if you can turn on the laptop.

Translation: Solution 3: Perform a Windows Startup Repair

Boot Repair might result in potential data loss. Please proceed with caution using this boot repair utility.

Step 1: Press the power button to force your laptop to shut down. Repeat this process until the system leads you to the boot repair page.

Step 2: Choose the "Troubleshoot" option and then click "Refresh your PC or Reset your PC."

Follow the on-screen prompts to proceed with the reset process. After it's finished, restart your laptop, and you should find that the issue has been resolved.

If you encounter other issues while fixing your computer, such as Windows 11/10 getting stuck on "Diagnosing your PC," click the link below for more information:

How to Fix Windows Stuck on 'Diagnosing Your PC'

Is your computer frozen on the 'Diagnosing Your PC' screen, and you're unsure how to proceed? This guide provides solutions for this issue on Windows 10/11.

Fix 4: Reset Graphics Card Drivers

Your HP laptop getting stuck on the HP logo might be due to issues with the graphics card drivers in the software system. Resetting these drivers could resolve the problem. When you see the HP logo, press "Windows + Ctrl + Shift + B." This will prompt the operating system to automatically reset the graphics card.

Fix 5: Repair System Files Translation: Step 5: Repair System Files

Running Boot Repair is useful if you have a basic understanding of executing CMD commands. You can use the System File Checker (SFC) command to fix corrupted and missing system files.

Step 1: While holding down the "Windows" key, type "Command Prompt."

Step 2: Open the Command Prompt app from the list.

Step 3: Type or paste the following command, then press "Enter": sfc /scannow

This process will repair any missing or corrupt system files on your HP Laptop.

Solution 6: Run HP Hardware Diagnostic Tests

The "Stuck on Screen" error can be attributed to hardware issues with your laptop. Windows provides users with two methods to run hardware diagnostic tests. Here are the steps:

Quick Test

Step 1: Restart your laptop and press the "Esc" key repeatedly. Continue pressing the key until the diagnostics menu appears.

Step 2: Press "F2" to enter the BIOS boot mode, and then select the "Diagnostics" option.

Select the given option to run the diagnostics tests on Windows 11.

Step 3: Select "System Tests," then click the "Fast Test" option.

Step 4: Click "Run once" to start the test. You will then see a detailed report of the diagnostic.

Extensive Test This phrase translates to "Extensive Test" in English.

The second diagnostic test is the "Extensive Test." They are similar until you reach the "System Tests" option. Follow these steps之后:

Step 1: Click "System Tests" then "Extensive Test."

Step 2: Choose the "Run once" or "Loop until error" options.

请注意，如果硬件无法进行测试，请将设备的24位ID分享给惠普客户支持。

If you find the drive too damaged to repair, you can resolve the issue by upgrading your HP drive. Taking the HP Omen as an example, you can follow these steps to upgrade and replace the hard drive:

How to Perform HP Omen SSD Upgrade [Efficient Methods]

This article provides valuable insights into upgrading the HP Omen SSD, covering compatibility aspects, upgrade steps, and more. This tutorial is applicable to various HP Omen computers, such as HP Omen 30L, HP Omen 13/15/16/17.

Fix 7: Reinstall RAM

Reinstalling the RAM can sometimes fix the issue of getting stuck on the HP screen. Turn your laptop upside down and open the back panel. Locate the RAM slot, remove the RAM, and check if it's functioning properly. Then, reinsert it.

Important: We do not recommend removing the RAM if your laptop is still under warranty.

Fix 8: Restore BIOS

Your laptop might be stuck on the HP screen due to BIOS errors. Try the following steps to restore the BIOS:

Step 1: Turn off your laptop.

Step 2: Press and hold the "Windows + B" keys while simultaneously holding down the power button.

Step 3: After 2-3 seconds, release the power button while continuing to hold down the Win + B keys until you hear a beep.

You'll see the HP BIOS update screen, and the OS will automatically start the recovery process.

Further reading: Boot drive not showing up in BIOS

Fix 9: Boot in Safe Mode

Windows provides the Safe Mode feature to diagnose and fix issues when the operating system fails to start normally. Here's how to easily boot your HP laptop into Safe Mode:

Step 1: Turn on your laptop and press the F8 key repeatedly until you reach the interface where you can select the "Troubleshoot" option.

Step 2: Click on "Advanced Boot Options" and then "Startup Settings."

Step 3: Use the arrow keys to select "Safe Mode" and then press the "Restart" button.

If your laptop starts in Safe Mode, the problem is likely due to the latest driver or software updates you installed. We suggest uninstalling any recently added updates.

Solution 10: Use the Boot Repair Tool

The final approach is to utilize a third-party utility - Partition Master Tool, should you continue to encounter the issue. This is a certified boot repair tool specifically designed to automatically fix boot errors. It provides a dedicated "Boot Repair" feature that can address potential boot-related problems with just one click. The software's algorithm has undergone extensive testing and research to handle various boot issues, making it well-suited for managing common boot errors.

Download the trial version of Partition Master tool to perform automatic boot repair with just one click.

Step 1. After connecting the external drive/USB to your computer, launch AOMEI Partition Assistant. Go to "Bootable Media" and click "Create Bootable Media."

Step 2. Choose an available USB drive or CD/DVD and click "Create." You can also burn the Windows ISO file to the storage media.

Step 3. Connect the created bootable drive to the new computer and restart the computer by pressing and holding F2/Del to enter the BIOS. Then, set the WinPE bootable drive as the boot disk and press F10 to exit.

Step 4. Restart the computer and enter the WinPE interface. Next, open the Partition Master tool and click on "Boot Repair" under the "Toolkit" option.

Step 5: Choose the system you wish to repair and click "Repair."

Step 6. Wait a moment, and you will receive a notification that the system has been successfully repaired. Click "OK" to finish the boot repair process.

Click OK to complete the repair.

Furthermore, if your HP laptop is running slow, you can find the optimal solution to enhance its performance using the Partition Master tool. Hence, don't hesitate to download it and take advantage of its conveniences.

Why Does My HP Laptop Get Stuck on the HP Screen?

There could be several underlying issues as to why an HP laptop gets stuck on the HP screen. Identifying these possible causes can help in diagnosing and resolving the problem. Here are the most common reasons for this occurrence:

• Computer Overheating: Severe overheating issues might lead to boot problems during startup.
• Virus Attack: Unapproved or malicious software can interfere with the machine's ability to boot up.
• Hardware Failure: A malfunctioning hardware component can prevent a computer from starting.
• System File Corruption: Corrupted files hinder the normal booting process of the system.
• RAM Failure: Faulty or damaged RAM can result in booting issues.
• BIOS Error: Outdated or incorrect BIOS configurations might be the cause.
• Graphics Card Driver Error: Damaged or incompatible graphics card drivers can lead to startup problems.

If you encounter other issues, like an HP laptop stuck in a boot loop, click the link for more information.

Solved: HP Trapped in Boot Loop | 5 Effective Methods

Don't let your HP laptop be stuck in a boot loop! This guide offers step-by-step essential solutions to resolve the problem and restore your HP laptop to normal operation. Read it carefully.

Conclusion

This page addresses the potential solutions for an HP Laptop that is stuck on the HP screen issue. It provides a step-by-step guide for each solution to simplify the process. Furthermore, we recommend utilizing the advanced boot repair tool, Partition Master, if you wish to avoid any risk to your data integrity.

Frequently Asked Questions About HP Laptop Stuck on HP Screen

Please refer to this FAQs section for answers to any additional questions regarding HP Laptops getting stuck on the HP screen.

< strong >1. How do I fix an HP laptop with a black screen issue?

When an HP laptop is stuck on a black screen, it could result from various software or hardware issues. Begin by attempting a hard reset, followed by verifying proper hardware connections. If the problem persists, explore more advanced solutions such as Safe Mode or system recovery options.

**2. Why does an HP laptop get stuck on the Windows 10 startup screen?**

Corrupted system files, incompatible drivers, or pending system updates could all be accountable for this issue. Attempt to start your computer in safe mode, uninstall any recent updates, or utilize system restore to revert your system to a previous state.

< strong > 3. How do I reset my frozen HP laptop?

First, perform a forced shutdown, and then attempt a power reset随后. If the laptop remains unresponsive, you might need to run a system restore or utilize advanced recovery options. Also, try restoring the BIOS settings.