Something happened, and your PIN is no longer available. (Resolved)

Updated by

Linda 

Last updated on April 24, 2024

I'm guessing you landed on this page because you're having trouble with a PIN that isn't working in one of these situations. There are several reasons why Windows might not accept your PIN, but there are also several ways to reset or unlock it.

So, if you receive the message 'Something happened and your PIN is no longer available' or the status code '0xc000006d,' don't worry. This article from Tools brings you the corresponding fix to remove the Windows Hello PIN.

Please provide the English content you would like translated, and I will do my best to translate it into Chinese.

Solution 4: An error occurred, and your PIN is unavailable.

In this part, we will introduce you to three practical ways to remove/reset/bypass the PIN so that you can get back to your Windows desktop as usual.

Method 1: Remove the Windows PIN using the PIN removal tool

To resolve the invalid PIN issue, you should first remove it from your Windows system. For this, you need a professional PIN removal tool – AOMEI Partition Assistant Professional. This handy software can help you clear the Windows PIN in seconds.

Easily clear your PIN following these instructions:

Step 1: Insert the target USB flash drive into the computer, run Partition Assistant, and click "Toolbox" – "Password Reset".

A message will appear. Read it carefully, then click on Create to create the bootable media.

Step 3: Select the correct USB flash drive and then click "Create" and "Yes." This will erase everything on the USB, so back up anything important first.

Step 4. Be patient. After creating the password reset USB, plug it into the locked computer. Restart the locked computer and press F2/F8/F11/Delete to enter BIOS, then set the bootable USB as the boot device. The system will then automatically boot from the USB.

Step 5: After the reboot, open AOMEI Partition Assistant again and choose "Reset Password". All the accounts on your computer will be displayed on the interface. Click the target account and check "Reset & Unlock".

Step 6: When prompted, tap “Confirm” to proceed. This will erase your passcode.

Aside from removing the PIN, this tool has a few other features that might interest you:

• Reset forgotten Windows 10 password
• Create bootable USB/CD/DVD
• Resize and move partitions
• Clone disk and partition

Method 2: Reset the PIN with a Microsoft Account

If your Microsoft account is available on the PC, you can reset the PIN with Microsoft verification.

So let's look how you do this.

Step 1: On the login screen, tap Set my PIN.

Step 2: Sign in with your Microsoft account password or a verification code to confirm your identity.

Step 3: Tap “Continue” to confirm. Then set up your new PIN and tap “OK.”

Method 3: Using Your Password

If the login PIN isn't working, try signing in with the password you set earlier.

Step 1: On the login screen, click “Options,” then click the key icon and choose to log in with a password.

Step 2: Enter your password to log in to the Windows desktop.

Step 3. Then, you can remove the Windows PIN from Settings > Accounts > Sign-in options > Windows Hello (PIN)/ PIN (Windows Hello).

Step 4: If needed, tap “Add” or “Settings” to create a new PIN.

Some users have reported encountering an issue where the "Delete PIN" button appears grayed out and unusable on their system. If you're experiencing this problem on your computer, refer to the following page for steps on how to resolve it.

How to Fix Remove PIN Greyed Out Issue in Windows 11

Can't remove the PIN from your computer and find the button grayed out? If so, you can refer to this article to learn how to fix the Remove PIN greyed out issue in Windows 11.

Method 4: Enable TPM

Sometimes, receiving "Your PIN isn't working" can be due to a BIOS update or an unintended modification to the PTT or TPM settings. For such issues, you can enable the TPM:

Step 1: Restart your computer and press “F2,” “Delete,” “F8,” “F10,” or “F12” to enter BIOS.

Step 2: Go to the 'Boot' tab, find 'Secure Boot' and enable it.

Step three: Next, dig into the security settings and enable anything with “TPM” or “secure chip” in its name.

Step 4: Save the changes and exit.

Many users are experiencing issues with their PIN, but you can share this informative article to help them out.

Why isn't my PIN working, and how can I fix an unresponsive PIN issue?

The error message "Something went wrong, and your PIN is unavailable. Tap to reset your PIN" can be caused by several different factors. Here are some common reasons why your PIN may not be working as expected:

After you sign in to Windows, follow these steps to prevent your PIN from becoming disabled again:

#1. Remove the NGC folder

All PIN-related settings and information are stored in the Ngc folder. If this folder gets corrupted, you might have issues with your PIN. You can delete this folder to clear all PIN-related data from Windows. After that, you can set up a new PIN, if you want.

Step 1: First, open File Explorer and set it to show hidden items:

• Windows 10: Go to "View" > "Options" > "Change folder and search options." On the "View" tab, under "Advanced settings," select "Show hidden files, folders, and drives," then click "OK."
• Windows 11: Go to "View" > "Show hidden icons."

Step 2: Next, go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.

Step 3. Select the NGC folder and delete it.

After that, you should be able to reset a new PIN that works correctly.

#2. Enable PIN in Group Policy Editor

To make sure that the PIN works correctly during sign-in, you'll need to enable the “Allow users to sign in using their Windows Hello for Business PIN” setting in Group Policy Editor.

Step 1: Press "Win" + "R," then type gpedit.msc in the Run box that pops up.

Step 2: Go to **Administrative Templates** > **System** > **Logon**.

Step 3: Turn on the option for “Sign in with a PIN (convenient)” on the right.

Step 4: Click on “Enable.” Then click “Apply” and “OK.”

#3. Update or Downgrade Windows

Some users reported that their PIN stopped working after installing a Windows update. If you recently updated Windows, check for any available updates that might address this issue, or roll back the problematic update.

Update your version of Windows:

Step 1: Open Settings and go to Update & Security > Windows Update.

Step 2: Click "Check for Updates" to see if there are any updates available.

To cancel the update:

Step 1: Search for "Control Panel" in the Windows search bar and open it.

Step 2: Click “Uninstall a program” under “Programs and Features,” and then select “View installed updates” on the left.

Step 3: Right-click the most recent update and select “Uninstall.”

#4. Repairing a Damaged File System

A corrupted file system or a virus infection can also cause the “Something happened and your PIN isn't available” issue.

Thus, you can use the tool Partition Master to fix a corrupted file system.

Step 1. Right-click the problematic partition.

Step 2: Choose Utilities > Disk Utility.

Step 3. Choose whether to hide the partition.

Step 4. In the Check File System window, select the option to Try to repair errors if found.

Click “Start” to begin checking for errors on your partition.

Please feel free to share this useful tool with others.

Conclusions

A PIN functions similarly to a password, protecting your personal computer data from unauthorized users. However, you may occasionally encounter a message that says "Something happened, and your PIN isn't available" on the sign-in screen. Don't worry, though. This article covers everything you need to resolve issues with an unworkable PIN. Among all the solutions, the Partition Master tool brings the most convenience for removing the Windows PIN and bypassing the Windows login screen.

FAQs on "There was a problem and your PIN is not available"

This section contains some frequently asked questions and answers about PINs.

Why am I getting a message that my PIN is no longer available?

A PIN Unavailable error can be caused by issues with the PIN service, update failure, incorrect configuration, wrong login credentials, corrupted system files, or damage to the NGC folder.

How do I reset my PC PIN?

To reset your PIN, you should:

1. Go to **Settings** > **Accounts** > **Sign-in options**. 2. Select **PIN (Windows Hello)**, and then click **Change PIN** or **I forgot my PIN** to reset your Windows PIN.

How do I disable the PIN?

You can disable the PIN on your system by:

• Go to Settings > Accounts > Sign-in options. • Select PIN (Windows Hello), and then click Remove to disable the PIN.