Solutions for Unable to Save in Genshin Impact on PC/Mobile/PS4/PS5 [Issue Solved]

Genshin Impact, the most recent open-world action role-playing game in 3D, was released on September 28, 2020. Developed by miHoYo, it is available on PlayStation 4/5, PC, Android, and iOS.

In this free-to-play game, you build a team of the strongest characters to battle enemies. Though the game is long, it's unlikely you'll complete the whole campaign in one sitting. Here's a quick guide on how to fix the save not working issue in Genshin Impact.

Recovering Lost Genshin Impact Game Save Files If you have lost your Genshin Impact game save files due to accidental deletion, software issues, or device problems, here are some methods that might help you retrieve these important files: 1. **In-game Backup**: - If you have enabled cloud sync in the game settings (such as Google Play Games service or Apple Game Center), check your account to see if there are any automatic backups. - After logging into the game, attempt to restore your progress through the "Settings" > "Data Sync" option within the game. 2. **Local Backup**: - On Android devices, save files are typically located at `Android > data > com.miHoYo genshinImpact > files > SaveData`. - On iOS devices, saves are usually stored in iCloud, unless you've manually backed them up to iTunes. - Backup these files to your computer and try replacing them in the same location to restore. 3. **Third-party Tools**: - Use data recovery software like Recuva or tools Data Recovery Wizard to scan your device for lost files. - Note that this method may not always work and may require purchasing the software. 4. **Contact Customer Support**: - If all else fails, reach out to Genshin Impact's official customer support for assistance. They might be able to provide specialized recovery services or guide you through the process. 5. **Preventive Measures**: - To prevent such occurrences in the future, regularly back up your game progress using cloud services and make local backups before switching devices or updating the game. Choose the method appropriate to your situation, but keep in mind that not all lost saves can be successfully recovered.

If you find your Genshin Impact fails to auto-save and you've lost important game progress, it's time to get them back! Thus, before fixing the Genshin Impact not saving issue, you should first recover lost game data. Assuming that you don't want to play Genshin Impact from scratch, using a professional data recovery tool becomes essential.

A powerful data recovery tool like the tools Data Recovery Wizard can help retrieve your lost data. Whether your Genshin Impact save file was deleted, corrupted, or lost due to any other reason, you can attempt a recovery. If the game files you lost are less than 2 GB, you can use the free data recovery software to get them back immediately. You can also download the trial version by clicking the button below to check and preview your recoverable files.

• Supports the process of recovering deleted game files on PC, PS4, and Xbox.
• ☁️ Data can be saved to cloud storage services like Google Drive, Dropbox, etc.
• ？Supports various file types and flexible scanning options for exceptional recovery results.
• ？Enables retrieval of lost game files, such as screenshots, video recordings, and account information files.

Here are the steps to use this professional data recovery software:

Step one: Choose a location and start scanning.

Run Disk Drill, select the partition with lost data, and click the “Scan” button.

Step 2: Filter and preview your files

Please use the file format filter on the left or in the top-right corner to locate the file you need. Then, you can click the "Preview" button or double-click a file to review its content.

Step 3: Recover Lost Data or Files

Check the box next to any missing files, and then click “Recover” to restore your lost data to a secure location.

If you need more solutions to recover lost Genshin Impact data, please visit the following link.

How to Recover Lost Genshin Impact Data and Account in 2023

What should you do if you lose your Genshin Impact data and account? How can you recover lost game saves and accounts? Find all the answers here.

Resolving the Save Issue in Genshin Impact

There might be a game bug that prevents saving in Genshin Impact while playing on PC, PS, or mobile devices. While players explore every nook and cranny of this wondrous magical world, they might encounter save issues due to viruses, corrupted game files, or missing internal files. Fortunately, we have several methods to address this problem.

• Solution 1: Free up disk space to fix Genshin Impact save issues
• Solution 2: Disable antivirus to resolve Genshin Impact save problems
• Solution 3: Fix corrupted files to save Genshin Impact
• Solution 4: Run Genshin Impact as an administrator to address save issues
• Solution 5: Fix Genshin Impact save not working on mobile devices
• Solution 6: Resolve Genshin Impact save problems on PS4/5 and Xbox

Before attempting to fix the save error in Genshin Impact, please watch this video first. It will provide you with more information on how to troubleshoot save issues in the game.

• 00:00 - Opening
• 00:23 - Does Genshin Impact have cross-platform save feature?
• 00:57 - Cross-platform saves on PlayStation 4
• 02:03 - Closing remarks

Solution 1: Free Up Disk Space to Fix the Saving Issue in Genshin Impact

If you don't have a logical drive larger than the size of Genshin Impact, you can free up some space on the selected drive by cleaning it up. Windows 10/11 comes with a built-in utility called Disk Cleanup, which you can use to quickly remove temporary and unnecessary files.

Freeing up space on your computer's hard drive is one of the simplest solutions to address save issues in Genshin Impact. By clearing the cache, you can resolve this problem and resume your gaming experience. You can follow these steps: 1. **Close Genshin Impact**: Make sure the game is completely closed, not just minimized. 2. **Locate the Genshin Impact installation folder**: This is usually found in the "Program Files" or "Games" directory, depending on where you installed it. If you're unsure, you can find it by right-clicking the Genshin Impact shortcut on your desktop and selecting "Properties," then looking at the "Start in" field. 3. **Open the "Cache" folder**: Inside the Genshin Impact installation folder, there should be a folder named "Cache." Open it. 4. **Delete the contents of the "Cache" folder**: Select all files within the "Cache" folder (press Ctrl+A on Windows or Command+A on Mac) and then delete them (press Delete on Windows or Shift+Delete on Mac to bypass the recycle bin). 5. **Empty Recycle Bin**: After deleting the files, empty your Recycle Bin to ensure they are permanently removed. 6. **Restart Genshin Impact**: Launch the game again to see if the save issue has been resolved. By doing this, you'll clear temporary data that might be causing the save error. However, keep in mind that clearing the cache may also log you out of your account, so you'll need to sign back in. If the issue persists, consider checking for updates, verifying game files, or reaching out to Genshin Impact support for further assistance.

Step 1: Press Win + S to open the Windows search, then search for and launch “Disk Cleanup.”

Step 2: In the pop-up window, select the logical drive from which you want to free up space, and click “OK.”

Step 3: Select what you want to delete in the next window, then tap “OK.”

Solution 2: Temporarily Disable the Antivirus to Fix the Genshin Impact Saving Issue

Disabling your antivirus can fix the saving issue in Genshin Impact. While your antivirus does an excellent job of protecting your Windows system from viruses and malware, it can also interfere with game performance. This is mainly because the game software might fail to recognize it as non-threatening.

To disable your antivirus, follow these steps:

Step 1: Type “Windows Security settings” in the search box, and then click on “Virus & threat protection” on the screen that appears.

Virus and threat protection

Step 2. Choose Ransomware Protection from the menu.

You'll see that Controlled Folder Access is listed as Disabled.

Step 4: In the Search box, type Virus and threat protection, open the search result. Select “Manage settings,” and then turn off Real-time protection.

Step 5: In the “Virus and threat protection” menu, add Genshin Impact and its save files (also located within the Genshin Impact game folder) as exceptions.

Solution 3: Repair the Damage to Save Original God

Your Genshin Impact save file might be corrupted, causing the game to fail to save or the Genshin Impact folder on your computer to be empty. You can resolve this issue by using System Restore. Here's how to manually activate it:

Step 1. Type “Create a restore point” into the Windows Taskbar search bar, and click on it when it appears.

Step 2: Choose “System Restore” and click “Next.”

Step 3: Next, select a restore point by checking the box under “Show more restore points.” Click “Next” and follow the on-screen instructions.

Solution 4: Run Genshin Impact as an Administrator to Fix the Saving Issue

If progress in Genshin Impact isn't saving, players should verify ownership of the game. Running Genshin Impact as an administrator might resolve this issue.

Step 1: Click on the “Compatibility Tab” and run Steam as an administrator.

Step 2. Next, open the Genshin Impact game folder.

Step 3. Locate the “GenshinImpact.exe” file and select “Properties.”

Step 4. Run Genshin Impact as an administrator by opening the permissions window.

Fix 5: Resolves the issue of save game not working in Genshin Impact mobile game.

Since game data is directly associated with your email address, deleting and reinstalling the game on your mobile device won't result in lost progress. As long as you log back in using the same email address that you used to set up your account, your progress should be intact.

In this scenario, the inability to save your game data on the phone could be due to issues with local files or storage space on your device. To resolve this, you would first need to locate the file and then proceed with cleaning up the storage.

Your screenshots will be saved in the "Screenshots" folder, and you can find your Genshin Impact data in the "Documents" folder.

Fix 6: Resolves an issue where save data cannot be created for Genshin Impact on PS4/5 and Xbox.

Please follow the instructions below to obtain your Genshin Impact game data if you're using a PS4 or PS5.

Step 1: On the PS4/PS5 Home screen, go to Settings and select 'Saved Data and Game/App Settings.'

Step 2: Choose your device.

Step 3: Look for the game data under the "Application" section. If your game save is missing, try to recover lost PS4 game files.

If any of these methods work for saving in Genshin Impact, share on social media – Facebook, Twitter, Instagram, etc!

Does Genshin Impact automatically save your progress?

Genshin Impact has an auto-save feature that preserves your game data. The game saves your progress under certain conditions, such as after a short journey or upon completing a quest.

The auto-save version will pick up where you left off. Remembering your login information allows you to access your saved game at any time. After completing a session, log out. When you're ready to play again, simply log back in.

As this is an online game, remember to enable auto-save if you want to continue playing from another platform.

Additionally, the game supports cross-save between mobile and PC, meaning that if you save your game on one device, you can pick up where you left off on the other. The PS4, however, does not allow for this, which means that your progress on PC won't carry over to the game on your PlayStation.

Genshin Impact is currently available on all major platforms, except for Xbox One. The game's creators have confirmed that they have plans for the next generation of gaming systems, but they also stated that there are currently no plans to develop a version for Xbox One. The game is also expected to arrive on the Nintendo Switch at some point.

Last Words

Genshin Impact is an amazing open-world adventure game with captivating characters, stories, and activities. Whether you're looking to recover lost game data or your account, we recommend using data recovery software. It's an excellent way to retrieve lost gaming data, backed by 18 years of experience in the field.

Frequently Asked Questions (FAQ) About Save Issues in Genshin Impact

Here are four additional questions about saving in Genshin Impact, and you can find the answers here.

< strong > Why isn't Genshin Impact saving my progress? < / strong >

In Genshin Impact, you cannot manually save the game through the main menu, nor can you load from specific save points. When you exit the game, your progress is automatically saved to the server.

What happens if you delete the Genshin Impact game files?

Deleting the Genshin Impact files can have several effects on the game, including:

• If you delete the game's save folder, you'll lose your progress and might have to start over.
• If you remove important game files from the Genshin Impact folder, you may need to restore them, or animations might not work correctly.
• Clearing the cache can also slow the game down, since these files contain information that helps the game run smoothly.

Can Genshin Impact automatically save game progress?

Yes, Genshin Impact does have an auto-save feature that preserves your game progress. The game automatically saves when certain conditions are met, such as completing a short journey or finishing a quest.

Where are the save files for Genshin Impact stored?

Here are the steps to locate Genshin Impact game data: 1. Access your device: This could be your computer, phone, or tablet, depending on where you play Genshin Impact. 2. Find the game folder: - For PC users, the game data is usually stored in "C:\Program Files (x86)\Genshin Impact" or a similar path. - For mobile devices, you'll need to access the file management system on your device. - For Android devices: Go to "Internal Storage" or "SD Card" -> "Android" -> "data," then look for the "com.miHoYo.GenshinImpact" folder. - For iOS devices: Due to Apple's sandboxing, regular users can't directly access game data. However, you can retrieve it through backups with iTunes or iCloud. 3. Locate the save files: Within the game data folder, you might see a folder named "SaveData" or "UserSaveData," which typically contains the game's save data. 4. Be cautious, as directly modifying these files may cause issues with the game. It's not recommended unless you know what you're doing. 5. If you want to back up or transfer game data, copy this folder to a secure location. Always make backups of important data before manipulating it, just in case. If you're unsure about the process, consider consulting the game's community or official support for additional assistance.

• Open your computer's C drive.
• Open the "Program Files" folder.
• Locate the Genshin Impact folder.
• Open the "Genshin Impact Game" folder.